A friend’s family company manufactures customized products. A customer called to say that delivery of his order by Friday was critical. The receptionist checked, then replied that standard delivery should arrive Thursday. On Thursday, only two of five boxes arrived. Unhappiness ensued.
Sir Francis Bacon is credited with the aphorism, “Knowledge is power.”
Unlike millennials, Generation Z (born after 1995) grew up in uncertain times, so they have different priorities. This is important for employers to know, because members of Generation Z are now seeking their first jobs.